The concierge has a wide range of resources available to guests. They must be available to work late hours or night shifts. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel They ensure that guests have a positive experience during their stay. In addition, he or she is familiar with local businesses, venues and special events and listens to the requests made by guests, offering solutions or recommendations tailored to their needs. Concierge responsibilities and duties The responsibilities and duties section is the most important part of the job description. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. 2) Provide information about local features such as shopping, dining, nightlife, and recreational destinations. Customer service: A concierge needs the ability to meet and exceed guests' expectations and provide services they need. Hotel Concierge job profile Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Regardless of information available through technology, many people prefer the personal touch of a concierge being available. What Are the Courses in a Bachelor's Degree in Hotel Management? Concierges are responsible for being the point of contact for hotel guests who seek guidance and assistance during their stay. Multitasking abilities, interpersonal and communication skills. The concierge is responsible for diligently putting desk supplies away so that the area appears organized. As a concierge, you act as the personal assistant for guests at a hotel. O*Net OnLine, the U.S. Department of Labor's career database (www.onetonline.org), notes that most people working in a concierge position have a high school diploma. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. What Will I Learn at Hotel and Resort Management School? Assisted in providing customer service and data entry for nursing. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. All rights reserved. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job … For example, a corporate concierge handles both business and personal travel arrangements for busy professionals. Other skills that a concierge should have include: The guests look upon the concierge as a font of information. What Are the Education Requirements for a Hotel Management Career? He or she must learn to not only listen to what the customer is saying, but also what isn't being said. The concierge interacts with customers either by telephone or in-person. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. Concierge job summary. Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in. Concierge Job Description, Duties & Info. These needs may include anything from arranging transportation to the airport, to reserving dinner reservations at the finest restaurants. We will cover the details about the job of a concierge, including salary, training, duties, and more. Concierge job description Job Ads. 1,341 Director of Concierge Services jobs available on Indeed.com. They may book services for guests, such as transportation and activities. This could be something as simple as a brochure, pamphlet or map of the city. Chief Concierge Job Description - Jooble. The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. Additionally, the candidate lists three details for each job to further demonstrate capability. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Being a concierge can be an exciting and challenging position. Not all guests are good at communication and some might not be able to adequately express their concerns and n… Some hotels even have part time positions available. If you enjoy helping people and you have a knack for getting things done, this can be an excellent career choice. Offering such services is as much a win for owners as is it for renters. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. 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